Overview
Mavly Digital ("Mavly Digital," "we," "us," or "our") provides marketing, appointment-setting, advertising, CRM, automation, and reporting services for kitchen and bathroom remodelers. This policy applies to our website, our client services, and related communications.
If you have questions about this policy, contact us at info@mavlydigital.com.
1. Information We Collect
We collect information you voluntarily provide when you book a call, contact us, become a client, use our services, or communicate with our team.
- Name, company name, job title, email address, phone number, and mailing address.
- Business details such as service area, remodeling services, advertising goals, budget range, and current sales process.
- Billing and payment details handled by our payment processors.
- Messages, call notes, support requests, survey answers, and files you choose to share with us.
- Website and device information, including pages visited, browser type, IP address, and analytics events.
- Customer or homeowner contact records that clients provide for permitted business communications.
Client Responsibility for Customer Data
Clients who provide customer or homeowner contact records represent that they have the required permission, consent, and legal authority to contact those individuals by phone, SMS, email, or other electronic communication. Mavly Digital relies on the client's confirmation that the data was collected and provided lawfully.
Payment Data
Payments may be processed by third-party payment providers. We do not store full payment card numbers on our own systems.
2. How We Use Information
We use personal information to operate, deliver, improve, and protect our services.
- Provide marketing, appointment-setting, advertising, CRM, automation, and reporting services.
- Book calls, schedule meetings, respond to support requests, and manage client relationships.
- Send administrative notices, service updates, appointment reminders, and permitted marketing communications.
- Run advertising campaigns, landing pages, follow-up workflows, and performance reporting for clients.
- Analyze service performance, improve our website, prevent fraud, and maintain security.
- Comply with applicable laws, platform policies, contracts, and dispute-resolution obligations.
Case Studies and Marketing Use
We may use business names, logos, public reviews, testimonials, and high-level performance results in case studies or marketing materials when permitted. If you prefer not to be featured, contact us at info@mavlydigital.com.
3. Legal Bases for Processing
Depending on where you live, we may process information based on your consent, our contract with you, our legitimate business interests, compliance with legal obligations, or other lawful bases recognized by applicable law.
6. Artificial Intelligence Services
Some workflows may use artificial intelligence tools to draft copy, summarize calls, organize campaign data, or support reporting. We use these tools to assist our team and may rely on third-party providers for AI features.
7. Retention and Security
We keep personal information for as long as needed to provide services, maintain records, resolve disputes, comply with legal obligations, and protect our business. Information may remain in backups for a limited period after deletion from active systems.
We use reasonable technical and organizational safeguards designed to protect personal information. No website, network, or storage system can be guaranteed to be completely secure.
8. Information From Minors
Our services are intended for business users who are at least 18 years old. We do not knowingly collect personal information from children.
9. Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing, or to withdraw consent where processing is based on consent.
To submit a request, email info@mavlydigital.com. We may verify your identity before processing your request.
10. Do Not Track
Some browsers offer "Do Not Track" settings. Because there is no common industry standard for these signals, our website does not currently respond to them.
11. Mobile Opt-In Data
Mobile numbers provided to Mavly Digital are used to send relevant business communications, appointment reminders, service updates, support messages, and permitted marketing communications. Our website opt-in form may include separate consent checkboxes for transactional messages and marketing or promotional messages. Message frequency may vary. Message and data rates may apply.
No mobile opt-in data or SMS consent is sold, rented, or shared with third parties for their own marketing or promotional purposes. We may share mobile data with service providers only as needed to deliver the communications you requested or consented to receive.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact info@mavlydigital.com. Consent to receive SMS messages is not a condition of purchase.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us:
Mavly Digital
00400 Platinum Plaza, Tom Mboya St,
Nairobi Starehe District CBD
Nairobi, Kenya
Phone: +254705255147
Email: info@mavlydigital.com